Frequently Asked Questions
Glass Casting
What is Glass Casting?
Glass casting is the process of directing molten glass into a mold where it solidifies. Each piece is handcrafted, making every item unique. Minor air bubbles may be present due to the nature of the process. Some items may contain recycled materials.
Paper Proof
How many revisions are allowed for Paper Proof?
One revision is allowed without additional charges. Additional revisions cost $12 each.
Catalog Request
How often does your product catalog change?
Our product offerings change monthly. We recommend using our website to view our latest products.
Delivery and Production Time
What are the delivery and production times?
- Delivery Time: 1 to 6 business days depending on the zone. Please refer to the map at the bottom of the page.
- Production Time:
- In-stock items: 4 to 5 days (depending on inventory).
- Commissioned works: Production time will be determined based on the project's requirements.
Please note, we are not responsible for delays caused by accidents, weather conditions, or material defects.
Rush Service
Do you offer Rush Service?
Rush Service is available on most products for an additional charge. Contact Customer Service for a quotation. Clearance items are not eligible for Rush Service.
Terms and Credit Policy
What are your payment terms?
Payment in advance is required. We accept:
- Visa
- MasterCard
- American Express
- Discover
- Money Order
- Purchase Order (Corporations, Universities, and Government only)
Please send Purchase Orders by Fax to 321-221-0361 or email to sundax@gmail.com.
Mold or Die
Who owns the molds or dies used for manufacturing?
All dies and materials required for the manufacture of an order remain the property of Dax Art Studio. We charge only for the die-making process. Dies remain in inventory and are recycled after two years of inactivity.
PMS Color Matching
Can you match colors with the PMS color chart?
While we offer various color options in glass, they cannot be matched with the PMS color chart.
Cancellations and Corrections
What is your policy on cancellations and corrections?
Labor and material costs used up to that point will be billed for cancellations and corrections.
Catalogs & Trademarks
Who is responsible for trademark and copyright infringements?
Customers must accept full responsibility for any claims or litigation arising from alleged infringement of trademarks and/or copyrights. All logos and photos shown are for illustration purposes only and require permission from the trademark or copyright owner for use.
Refund Policy
What is your refund policy?
To be eligible for a refund, the product must be returned within 30 calendar days of purchase, in the same condition as received. Refunds will be processed to the original payment method. Please allow 5 to 10 business days for the refund to reflect on your credit card statement. Returns initiated after 30 days or damaged products are not eligible for a refund.
Cancellation/Return/Exchange Policy
What are the cancellation, return, and exchange policies?
- Stock Items: No extra cost for cancellation before shipping.
- Personalization or Custom Order: Labor and material costs used up to that point will be billed.
Shipping Policy
Who bears the shipping costs for returns?
If a return is due to our error, we will cover the return shipping costs. If the customer wishes to return the product, they are responsible for the return shipping costs. A credit can be applied, excluding delivery charges.
Free Set-Up (Logo)
What file formats do you accept for logo uploads?
Please email graphics in PDF, AI, EPS, or Corel Draw formats. Adobe Illustrator "Vector ../graphics" is preferred. All fonts should be converted to paths. If camera-ready art is not supplied, an additional $35.00 per hour will be charged.
Artwork Service
Do you offer artwork modification services?
Yes, artwork modification is available at the following rates:
- One or two colors: $18 to $25
- Three or more colors: $35 and up
For a final price, please send an email with the logo to daxartglass@gmail.com
Legal Notice
What are the terms of reproduction and ownership?
All dies and materials used for manufacturing remain the property of Dax Art Studio / Sundax Florida. Unauthorized reproduction of designs, programs, and art is prohibited. Customers are responsible for any fees and costs incurred, with debts due and payable at the time of the request.